RETURN POLICY

Last updated September 01, 2017

Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@pocketsuture.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the designated address.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return, as we are not responsible for items lost or damaged during return shipping.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items may not be returned or exchanged:

  • Sutures that have been opened, or otherwise removed from their sterile seal.
  • Anastomoses cards with tubing that has been cut, sutured, or otherwise modified in any fashion.

Contact us at the customer service email below to arrange a refund or exchange.

INTERNATIONAL SHIPPING - DUTY FEES AND TAXES

Duty fees and taxes are the responsibility of the importing party. If fees are not paid on the items and the items are returned to Pocket Suture, LLC, you will only receive a partial refund for your items, minus all shipping charges including outgoing and return shipping and a 15% restocking fee.

QUESTIONS

If you have any questions regarding our return policy, please contact us by email: info@pocketsuture.com